Refund and Returns Policy

Refund and Return Policy – mez.bar

At mez.bar, customer satisfaction is our top priority. However, due to the specific nature of our mineral and food-based products, returns and refunds are subject to the following terms and conditions.

Return Period

Our refund and return policy is valid for 30 days from the date of purchase. After 30 days have passed, we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Any opened, used, or repackaged items will not be accepted for return.

Non-returnable Items

Because of health, safety, and quality reasons, the following items cannot be returned:

• Blue Salt and Pink Salt (including bulk orders and sample packs)

• Perishable or consumable goods

• Gift cards or discount codes

• Downloadable or digital products

Partial Refunds

In certain cases, a partial refund may be granted after inspection—for example, if the packaging was slightly damaged during shipment or if there is a minor discrepancy in the order.

Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original payment method within a few business days.

Delayed or Missing Refunds

If you haven’t received your refund yet, please check with your bank or credit card provider, as processing times may vary. If you still haven’t received your refund after verification, please contact us at commercial@mez.bar.

Sale or Bulk Items

Only regular-priced items are eligible for a refund. Sale or bulk-purchase items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged upon delivery. To request an exchange for the same product, please email us at commercial@mez.bar with your order details.

Shipping Returns

To return a product, please contact our support team for the authorized return address before sending it. You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund if applicable.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Need Help?

For any questions regarding refunds or returns, please contact us at commercial@mez.bar.