{"id":11,"date":"2024-05-24T14:26:06","date_gmt":"2024-05-24T14:26:06","guid":{"rendered":"https:\/\/mez.bar\/?page_id=11"},"modified":"2025-10-17T22:05:21","modified_gmt":"2025-10-17T22:05:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mez.bar\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41c8d2ca e-flex e-con-boxed e-con e-parent\" data-id=\"41c8d2ca\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f1dc8b0 elementor-widget elementor-widget-text-editor\" data-id=\"3f1dc8b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h2 class=\"wp-block-heading\" data-start=\"275\" data-end=\"314\">Refund and Return Policy \u2013 mez.bar<\/h2>\n<p data-start=\"316\" data-end=\"523\">At <strong data-start=\"319\" data-end=\"330\">mez.bar<\/strong>, customer satisfaction is our top priority. However, due to the specific nature of our mineral and food-based products, returns and refunds are subject to the following terms and conditions.<\/p>\n<h3 data-start=\"525\" data-end=\"544\">Return Period<\/h3>\n<p data-start=\"545\" data-end=\"692\">Our refund and return policy is valid for <span data-start=\"587\" data-end=\"598\" style=\"\">30 days<\/span> from the date of purchase. After 30 days have passed, we cannot offer a refund or exchange.<\/p>\n<h3 data-start=\"694\" data-end=\"723\">Eligibility for Returns<\/h3>\n<p data-start=\"724\" data-end=\"930\">To be eligible for a return, your item must be <span data-start=\"771\" data-end=\"856\" style=\"\">unused, in the same condition that you received it, and in its original packaging<\/span>. Any opened, used, or repackaged items will not be accepted for return.<\/p>\n<h3 data-start=\"932\" data-end=\"958\">Non-returnable Items<\/h3>\n<p data-start=\"959\" data-end=\"1048\">Because of health, safety, and quality reasons, the following items cannot be returned:<\/p>\n<ul data-start=\"1049\" data-end=\"1226\">\n<li data-start=\"1049\" data-end=\"1121\">\n<p data-start=\"1051\" data-end=\"1121\"><strong data-start=\"1051\" data-end=\"1078\">Blue Salt and Pink Salt<\/strong> (including bulk orders and sample packs)<\/p>\n<\/li>\n<li data-start=\"1122\" data-end=\"1156\">\n<p data-start=\"1124\" data-end=\"1156\">Perishable or consumable goods<\/p>\n<\/li>\n<li data-start=\"1157\" data-end=\"1189\">\n<p data-start=\"1159\" data-end=\"1189\">Gift cards or discount codes<\/p>\n<\/li>\n<li data-start=\"1190\" data-end=\"1226\">\n<p data-start=\"1192\" data-end=\"1226\">Downloadable or digital products<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1228\" data-end=\"1249\">Partial Refunds<\/h3>\n<p data-start=\"1250\" data-end=\"1438\">In certain cases, a <span data-start=\"1270\" data-end=\"1288\" style=\"\">partial refund<\/span> may be granted after inspection\u2014for example, if the packaging was slightly damaged during shipment or if there is a minor discrepancy in the order.<\/p>\n<h3 data-start=\"1440\" data-end=\"1460\">Refund Process<\/h3>\n<p data-start=\"1461\" data-end=\"1729\">Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original payment method within a few business days.<\/p>\n<h3 data-start=\"1731\" data-end=\"1763\">Delayed or Missing Refunds<\/h3>\n<p data-start=\"1764\" data-end=\"1996\">If you haven\u2019t received your refund yet, please check with your bank or credit card provider, as processing times may vary. If you still haven\u2019t received your refund after verification, please contact us at <strong data-start=\"1971\" data-end=\"1993\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1973\" data-end=\"1991\">commercial@mez.bar<\/a><\/strong>.<\/p>\n<h3 data-start=\"1998\" data-end=\"2022\">Sale or Bulk Items<\/h3>\n<p data-start=\"2023\" data-end=\"2129\">Only regular-priced items are eligible for a refund. <span data-start=\"2076\" data-end=\"2107\">Sale or bulk-purchase items<\/span> cannot be refunded.<\/p>\n<h3 data-start=\"2131\" data-end=\"2146\">Exchanges<\/h3>\n<p data-start=\"2147\" data-end=\"2334\">We only replace items if they are <span data-start=\"2181\" data-end=\"2219\">defective or damaged upon delivery<\/span>. To request an exchange for the same product, please email us at <strong data-start=\"2285\" data-end=\"2307\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2287\" data-end=\"2305\">commercial@mez.bar<\/a><\/strong> with your order details.<\/p>\n<h3 data-start=\"2336\" data-end=\"2358\">Shipping Returns<\/h3>\n<p data-start=\"2359\" data-end=\"2843\">To return a product, please contact our support team for the <span data-start=\"2420\" data-end=\"2449\" style=\"\">authorized return address<\/span> before sending it. You will be responsible for your own shipping costs for returning your item. Shipping costs are <span data-start=\"2565\" data-end=\"2583\" style=\"\">non-refundable<\/span>, and the cost of return shipping will be deducted from your refund if applicable.<br data-start=\"2665\" data-end=\"2668\">For higher-value items, we recommend using a <span data-start=\"2713\" data-end=\"2776\" style=\"\">trackable shipping service or purchasing shipping insurance<\/span>, as we cannot guarantee that we will receive your returned item.<\/p>\n<h3 data-start=\"2845\" data-end=\"2861\">Need Help?<\/h3>\n<p data-start=\"2862\" data-end=\"2956\">For any questions regarding refunds or returns, please contact us at <strong data-start=\"2931\" data-end=\"2953\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2933\" data-end=\"2951\">commercial@mez.bar<\/a><\/strong>.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund and Return Policy \u2013 mez.bar At mez.bar, customer satisfaction is our top priority. However, due to the specific nature of our mineral and food-based products, returns and refunds are subject to the following terms and conditions. Return Period Our refund and return policy is valid for 30 days from the date of purchase. After [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mez.bar\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mez.bar\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mez.bar\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mez.bar\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mez.bar\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":6,"href":"https:\/\/mez.bar\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":2364,"href":"https:\/\/mez.bar\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/2364"}],"wp:attachment":[{"href":"https:\/\/mez.bar\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}